How long is processing time for a painting?

Processing time can vary depending on what place you are in my queue of paintings. I work on paintings in the order that I receive them. You may have to wait up to 10 weeks (or more) depending on how busy I am, how many pre-orders I have, and time of year.

*After purchasing, I will reach out with an estimated processing time for your painting! Thank you for understanding and valuing handmade work!

What kind of photos are best to send?

You can send photos you’ve taken yourself, or professional photos from your photographer! For the best painting outcome, please send photos that are detailed, in natural light. Sending photos of the bride holding the bouquet is recommended, or the top view of the bouquet.

*If you are unsure if your photos will work, please email me with your photos at emmylucyco@gmail.com!

How do I send photos of the bouquet?

After purchase, you may send photos to emmylucyco@gmail.com with the name associated with your order! If you are pre-ordering and do not yet have photos, send them whenever available :)

I want to preserve my bouquet with a painting, but I haven’t gotten married yet. Can I reserve a spot?

Yes! I would actually recommend pre-ordering a painting! This way, I can reserve your spot on my calendar and there is a good possibility you won’t have to wait as long in the queue.

I require a 40% down payment for pre-orders to reserve your place. Once you have gotten married and have your photos, send them my way! Once photos are sent, the other 60% is due in order for me to start your painting. I can’t start your painting unless I have received this!

How are paintings packaged?

Paintings are packaged in an EcoEnclose rigid mailer and plastic sleeve to protect from moisture. I have had much success with these mailers in protecting your painting through the mailing process! In the event that your painting does arrive damaged (because accidents sometimes happen!) please contact me!

Can I cancel an order?

Your mind may change, and that's okay!

For Pre-Orders: You can cancel your pre-order up to one month before your wedding date to receive a full refund of your 40% down payment. After the one month mark, you will only receive half of your down payment back. If cancelled two weeks or less before your wedding date, I am not able to refund any of your down payment.

For regular orders: You may cancel an order up to 5 days after purchase for a full refund. Once I have started your painting, I am unable to cancel your order.

For gift cards: Once purchased, I am unable to cancel or refund your order.